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Privacy Policy

Last updated: February 2025

Introduction

At Reevas (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform.

Information We Collect

Information You Provide

  • Account information (name, email, company details)
  • Payment and billing information
  • Customer support conversations and feedback
  • Integration credentials for connected services (Shopify, helpdesks)

Information Collected Automatically

  • Usage data and analytics
  • Device and browser information
  • IP addresses and location data
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

  • Provide and maintain our AI customer service platform
  • Train and improve our AI models for your specific use case
  • Process transactions and send related information
  • Send administrative notifications and updates
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns to improve our services

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our platform
  • Third-party integrations you authorize (Shopify, Gorgias, etc.)
  • Legal authorities when required by law
  • Business partners in the event of a merger or acquisition

Data Security

We implement industry-standard security measures to protect your data, including:

  • End-to-end encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Data portability

Cookies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@reevas.ai