01The customer
Customers never have to start over.
Your store, AI, and support team all know what happened before.
Shopify · managed AI · customer service
Build the store.Run the AI.Support the customer.
Tell us what is getting in the way. Our team will fix it, improve it, and help you keep it running.
Trusted by teams at
What we do
Three ways we can help.
Start with the problem in front of you. We will bring the right people and connect the dots when the fix spans more than one area.
Shopify development
Need a new feature, a faster store, or a stubborn bug fixed? Our Shopify developers handle it from idea to launch.
Storefronts, product pages, cart and checkout, subscriptions, bundles, integrations, speed, SEO, and ongoing support.
See how we helpManaged AI
We build and run AI around your products, policies, and tools—so your team does not have to manage another platform.
Product guidance, account help, agent support, safe handoffs, quality checks, reporting, and ongoing improvements.
See how we helpCustomer service
Friendly, trained people take care of your customers and handle the situations that need real judgment.
Email, chat, social, orders, refunds, delivery problems, product questions, escalations, and quality checks.
See how we helpWhy it works
One team means fewer headaches.
Our services
02Customer service
Support shows us what to fix.
Repeated questions tell us exactly where customers are getting stuck.
03Managed AI
AI handles the routine stuff.
Simple requests move faster. Anything unusual goes to a real person.
04Development
Developers fix the real problem.
When the store is causing trouble, the people who can change it are already here.
05One team
Everything gets better together.
One team learns from every question, fix, and customer conversation.
Recent work
Real problems. Thoughtful fixes.
See how we have helped ecommerce teams make shopping easier and keep their businesses moving.
See more work ↗
Good to know
A few things you may be wondering.
Start small or bring us a bigger problem. We will be clear about what we can do, what comes first, and what success looks like.
01Do we need all three services?+
No. Start with the problem in front of you. We only bring in another specialist when it is clearly part of the fix.
02Is Reevas another chatbot builder?+
No. Our team builds, connects, launches, and improves the AI for you. It follows your products, policies, tools, and rules instead of asking you to fit a template.
03Can you work with our current team and tools?+
Yes. We work with the Shopify, helpdesk, subscription, analytics, and delivery tools you already use. We keep what works and change only what needs changing.
04What happens after launch?+
We can keep helping with development, AI, or customer service—or hand everything over cleanly. You choose what makes sense next.
05Where is the best place to start?+
Bring us one problem that is slowing down your customers or your team. We will help you find the simplest useful place to begin.
Let us take a look
Tell us what is getting in the way.
You do not need a perfect brief. Tell us what is happening and we will help figure out the best next step.
Prefer email?connect@aktivamedia.com ↗