AI + human service
A watch finder that helps shoppers choose with confidence.
The problem
Watch shoppers often know the style or story they want before they know the collection name.
What we did
We built a guided watch finder that turns those preferences into useful collection choices and keeps help close by.
How it works
The simple journey behind the experience.
What customers see is supported by the right product information, business rules, handoffs, and follow-up.
Listen
Start with the occasion, style, or story in the shopper’s words.
Narrow
Use structured choices without turning the journey into a form.
Route
Connect the shopper to a relevant live collection path.
Support
Keep the same context available for the next question or handoff.
What we delivered
The work behind the result.
We only share performance numbers when the source is reliable and the client has approved them.
Branching in-chat watch finder
Category, material, style, and gifting-intent steps
Back navigation and collapsed answer summaries
Routes into dedicated Shopify collections and landing pages
Finder start, completion, and collection-choice instrumentation
Tell us what you need
You bring the problem. We will help untangle it.
Show us what customers or your team are dealing with. We will find a practical place to start and bring in the right people.